SHIPPING & RETURNS

SHIPPING POLICY

WRKOUT:MODE is dedicated to providing a seamless shopping experience for all of our customers, however, as each product is made especially for you as soon as you place your order, it may take us a bit longer to deliver it to you - making products on demand instead of in bulk helps reduce overproduction.

We offer various shipping methods, carefully package your orders, and strive to keep the costs as affordable as possible. Our goal is to ensure that you receive your items in a timely and efficient manner.

1. Introduction
This Shipping Policy outlines how orders are processed, shipped and delivered for purchases made through the WRKOUT:MODE online store.

2. Order Processing Times
Orders are typically processed within 1–3 business days. During busy periods, product launches, holidays or unforeseen delays, processing times may be extended. Customers will be notified of significant changes where possible.

3. Shipping Methods & Delivery Estimates
We offer a range of shipping options, including standard and expedited delivery. Estimated delivery times are displayed at checkout and may vary depending on location and courier availability. All delivery timelines are estimates only and not guaranteed.

4. Shipping Fees
Shipping costs are calculated at checkout based on your location, selected shipping method and order weight. Shipping fees are non-refundable unless the order is cancelled before dispatch.

5. International Shipping
International orders may be subject to customs fees, import duties, VAT or additional charges imposed by the destination country. These fees are the responsibility of the customer. WRKOUT:MODE is not responsible for delays caused by customs processes or international couriers.

6. Order Tracking
Once your order has been shipped, you will receive a confirmation email including tracking information (where applicable). Tracking availability may vary depending on the chosen shipping method.

7. Lost, Delayed or Stolen Packages
WRKOUT:MODE is not liable for packages that are lost, delayed or stolen after the courier confirms delivery. However, we will assist in contacting the courier and providing necessary information for claims. If your order appears lost, please contact us so we can support you in resolving the issue.

8. Incorrect Shipping Details
Customers are responsible for ensuring that shipping information is entered correctly at checkout. WRKOUT:MODE is not responsible for orders shipped to incorrectly supplied addresses. Additional fees may apply for re-delivery or re-shipment.

9. Pre-Orders & Backorders
If your order contains pre-order or backordered items, the estimated dispatch date will be displayed at checkout. Orders containing multiple items may be shipped together or separately at our discretion.

10. Contact Information
If you have questions regarding shipping or delivery, please contact our customer care team for support.

RETURN & EXCHANGE POLICY

At WRKOUT:MODE, customer satisfaction is our top priority. If you're not completely satisfied with your purchase or have had a change of heart, our straightforward return and exchange policy is designed to make the process simple and hassle-free. We want you to shop with confidence, knowing that we've got you covered.

1. Introduction
This Return & Exchange Policy explains how returns, exchanges and refunds are handled for purchases made through the WRKOUT:MODE online store. By placing an order with us, you agree to the terms outlined below.

2. Eligibility for Returns
We accept returns on eligible physical products within 14 days of delivery, provided that items are unused, unworn, unwashed and returned in their original condition and packaging. Products that show signs of wear, damage or alteration may not be eligible for a refund.
For hygiene and safety reasons, certain items (such as water bottles, opened consumables or digital downloads) are non-returnable unless they are faulty.

3. Faulty or Damaged Items
If you receive an item that is faulty, damaged or incorrect, please contact us within 48 hours of delivery with your order number and photographic evidence. We will review the claim and, if approved, arrange a free replacement or full refund.

4. Return Process
To initiate a return, you must contact our customer support team for return instructions. Returns sent without prior authorisation may not be processed. Customers are responsible for return shipping costs unless the item is faulty or the wrong item was sent.

5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider. Shipping costs are non-refundable unless the return is faulty or wrong due to our error.

6. Exchanges
We offer exchanges for the same product in a different size or colour (subject to availability). If the desired item is unavailable, a refund or store credit will be offered instead.

7. Digital Products
Digital downloads (e-books, planners, digital workout/meal plans and app-related digital content) are non-refundable once delivered, unless a technical issue prevents access.

8. Right to Refuse Returns
WRKOUT:MODE reserves the right to refuse returns that do not meet this policy’s conditions.

9. Contact Information
If you require additional help with a return or refund, please contact our customer care team directly.