STORE POLICY
CUSTOMER CARE
At WRKOUT:MODE, we are committed to delivering a professional, reliable and supportive customer experience across all areas of our business, including our e-commerce store, digital fitness products, mobile app and online content.
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Our customer care team is available to assist with enquiries relating to orders, account management, product information, technical issues and general support.
We aim to acknowledge all messages promptly and to resolve queries within a reasonable timeframe.
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By contacting our customer care team, you agree to provide accurate information so we can investigate and respond to your enquiry effectively. WRKOUT:MODE reserves the right to request supporting details such as order numbers, screenshots or proof of purchase when necessary.
While we always aim to provide the best possible service, response times may vary during busy periods, public holidays or system maintenance.
If you have concerns relating to your consumer rights, product quality or service delivery, we encourage you to contact us directly so we can work towards an appropriate and fair resolution.
PRIVACY & SAFETY
WRKOUT:MODE is committed to protecting your personal data and ensuring that all information collected through our website, online store, mobile app and related services is handled in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
We only collect information that is necessary for account creation, order fulfilment, user support, app functionality, service improvements and legally required business operations.
All personal information is stored securely and processed using appropriate technical and organisational safeguards to protect against unauthorised access, alteration, disclosure or loss.
This includes encrypted payment processing, secure server storage and continuous monitoring for safety and compliance. We do not sell your personal data and only share information with trusted third-party providers when required to deliver our services, for example, payment processors, shipping carriers or analytics tools that help us improve our user experience.
By using our website or app, you consent to the collection and processing of your data as outlined in this policy. You retain full rights to access, correct, update or request deletion of your personal information.
If you have questions about how your data is used, or if you wish to exercise your privacy rights, please contact us directly so we can assist you promptly and transparently.
NEW BUSINESS & PARTNERSHIPS
Interested in partnering with us or discussing other business opportunities?
Drop us a line at: info@wrkoutmode.co.uk
PAYMENT METHODS
We accept major debit and credit cards, PayPal, Apple Pay, Google Pay and other secure payment providers depending on your region.